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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 19916
Experience:  Email expert with over 5 years experience
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Samsung tracphone (smart phone) as a gift. Not know how to

Customer Question

Samsung tracphone (smart phone) as a gift. Not know how to put minutes on it with the plan book. Keeps asking for trac-phone account which I do not have. Also do not know how to go from numbers to letters.
JA: Have you contacted anyone about your account?
Customer: I tried calling to put minutes on it but I could not enter info fast enough. Last Sunday I did figure out how to get my phone number.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I get my e-mail by regular PC computer at aol.com
JA: What troubleshooting have you tried?
Customer: I have understood none of the directions to sign up.
JA: Anything else you want the email expert to know before I connect you?
Customer: I am a techno tard in my seventies.
Submitted: 11 months ago.
Category: Email
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

If you need to purchase the minutes, click here: https://www.tracfone.com/direct/Purchase?payGo=true&app=TRACFONE&lang=en

Use the online checkout system and it will add minutes to your phone.

If you already have the minutes card, click here: http://www.tracfone.com/got_a_tracfone.jsp#

Click on ADD AIRTIME then ADD CARD ONLINE

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