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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Yahoo, Yahoo, Web and tablet, Can't log on email from

Customer Question

JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web and tablet
JA: What troubleshooting have you tried?
Customer: Can't log on email from iPad....tried recovery codes, turning everything off and starting over.....iPad doesn't recognize codes....done this numerous times
JA: Anything else you want the email expert to know before I connect you?
Customer: Uninstalled iso 10 and reinstalled iOS 9 yesterday
Submitted: 1 year ago.
Category: Email
Expert:  Byron replied 1 year ago.

Hi. My name is***** you for your question and the opportunity to assist. If Yahoo has sent you

an Account Key, the key is used to reset your password. It is not to be entered as a password.

I'm attaching a series of numbered images that demonstrate the steps.

If you are on a PC, I can connect remotely and take you through these steps.

Expert:  Byron replied 1 year ago.

Here is the last one