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Hi There. I am Bing and I look forward to helping you with your issue today.
Could you please advise how you do normally to access you email? PC or Mac? Email app or web site?
What do you mean by sub-account?
I see. Sorry, I am not familiar with Yahoo email. I am opting out and let other experts continue. Okay?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Do you have access to both yahoo email and you are able to login to the individual account successfully.
are you able to login to the 2nd account fine?
you need to provide me more details of the problem. What is not updating?
how do you update the yahoo email?
i am trying to understand the email update you as saying about.
When you open the email it automatically sync to check send receive email thats normal do you have a problem in send/receive?
" that is not updating emails" can you please explain this as i am unable to understand do you have a screenshot.
use a cell phone take a picture of the yahoo email on your computer and paste it here.
i dont see any error on the email screenshot you attached.
Try to change the yahoo email password ***** the yahoo account and that will update the yahoo account.
let me know how it goes.
did you change the password ***** the yahoo account which is not receiving emails.
Try to send test email to the same account and let me know.
If you need remote assistance i can assist you with secure remote service.
yahoo mailer daemon pops up when your email is not delivered to the recipient its not for receiving end.
Do you want me to try and test i can remote connect if you wish to.
Tell me the email address on which you are not receiving email
Absolutely fine with me.
Thanks and good night.