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I cannot receive emails to my yahoo account. I have a yahoo

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I cannot receive emails to...
I cannot receive emails to my yahoo account. I have a yahoo account and a sub account linked together. I can get emails on the primary account but not the other. Please help.
Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
10/1/2016
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 572
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today.

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Email technician: bbao, IT Consultant replied 1 year ago

Could you please advise how you do normally to access you email? PC or Mac? Email app or web site?

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Customer reply replied 1 year ago
I cannot get into my email account. I can get into the primary account but not the sub account.
Customer reply replied 1 year ago
PC and phone
Email technician: bbao, IT Consultant replied 1 year ago

What do you mean by sub-account?

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Customer reply replied 1 year ago
I have my primary account that is connected to another email account. I can switch back and forth.
Email technician: bbao, IT Consultant replied 1 year ago

I see. Sorry, I am not familiar with Yahoo email. I am opting out and let other experts continue. Okay?

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Customer reply replied 1 year ago
Please connect to someone familiar with Yahoo email.
Email technician: michelleclive, Email replied 1 year ago
michelleclive
Category: Email
Satisfied Customers: 5,664
Experience: I am a computer professional have fixed and handled email issues.
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

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Customer reply replied 1 year ago
I have 2 yahoo emails. The primary account is receiving emails when I switch to the other account I cannot get any new emails. Its only updated to September 27th. I took my phone into Verizon and had them try to refresh and help me and I tried the chat for yahoo to no avail I do not know what to do from here.
Email technician: michelleclive, Email replied 1 year ago

Do you have access to both yahoo email and you are able to login to the individual account successfully.

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Customer reply replied 1 year ago
the first works fine but the second yahoo account is not updating.
Email technician: michelleclive, Email replied 1 year ago

are you able to login to the 2nd account fine?

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Customer reply replied 1 year ago
Michelle are you there....
Customer reply replied 1 year ago
they are linked to the same account under different business names.
Email technician: michelleclive, Email replied 1 year ago

you need to provide me more details of the problem. What is not updating?

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Customer reply replied 1 year ago
the emails are not updating. I went through all of yahoo's online support trying to find an icon that would show me what to do.
Customer reply replied 1 year ago
Are you there
Email technician: michelleclive, Email replied 1 year ago

how do you update the yahoo email?

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Customer reply replied 1 year ago
Press the inbox icon and all the new emails popup.
Customer reply replied 1 year ago
Usually, when you open the account all new emails are there.
Email technician: michelleclive, Email replied 1 year ago

i am trying to understand the email update you as saying about.

When you open the email it automatically sync to check send receive email thats normal do you have a problem in send/receive?

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Customer reply replied 1 year ago
I just sent an email to my wife from the yahoo account that is not updating emails and she received it. So to answer your question the send works but not the receive.
Email technician: michelleclive, Email replied 1 year ago

" that is not updating emails" can you please explain this as i am unable to understand do you have a screenshot.

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Customer reply replied 1 year ago
How do I send a screenshot
Email technician: michelleclive, Email replied 1 year ago

use a cell phone take a picture of the yahoo email on your computer and paste it here.

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Customer reply replied 1 year ago
are you still there
Email technician: michelleclive, Email replied 1 year ago

i dont see any error on the email screenshot you attached.

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Customer reply replied 1 year ago
there is no error...I cannot receive emails to this account it has not updated since 9/27?
Customer reply replied 1 year ago
are you there
Email technician: michelleclive, Email replied 1 year ago

Try to change the yahoo email password ***** the yahoo account and that will update the yahoo account.

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Email technician: michelleclive, Email replied 1 year ago

let me know how it goes.

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Customer reply replied 1 year ago
I changed the password ***** the paralimo account updated fine but not the handytee account...I should just let the IT person that fixes my computers take a look at this and maybe he can fix it.
Email technician: michelleclive, Email replied 1 year ago

did you change the password ***** the yahoo account which is not receiving emails.

Try to send test email to the same account and let me know.

If you need remote assistance i can assist you with secure remote service.

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Customer reply replied 1 year ago
I just received a notification back from yahoo mailer daemon saying, "No MX or A records for handytee.net"
Email technician: michelleclive, Email replied 1 year ago

yahoo mailer daemon pops up when your email is not delivered to the recipient its not for receiving end.

Do you want me to try and test i can remote connect if you wish to.

Tell me the email address on which you are not receiving email

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Customer reply replied 1 year ago
I will wait and talk to the tech tomorrow if he cannot help then I will log back to you is that OK.
Email technician: michelleclive, Email replied 1 year ago

Absolutely fine with me.

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Customer reply replied 1 year ago
Michelle you are great...
Email technician: michelleclive, Email replied 1 year ago

Thanks and good night.

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michelleclive
michelleclive
michelleclive, Email
Category: Email
Satisfied Customers: 5,664
5,664 Satisfied Customers
Experience: I am a computer professional have fixed and handled email issues.

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