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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I permanently deleted an email I need. aol, browser, nothing

Customer Question

I permanently deleted an email I need.
JA: Just to clarify, what email service provider are you using?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: browser
JA: What troubleshooting have you tried?
Customer: nothing yet
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Quiksilver07070 replied 9 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Customer: replied 9 months ago.
I do not have a cell phone I put down my home phone please give my answer here thank you
Expert:  Quiksilver07070 replied 9 months ago.

If you permanently deleted an not sure what I can do honestly.

There is no back door, or magic bullet that can be done to UNdete an Email.


The only thing I can think of is to contact the person who SENT you the Email, and have them RESEND it to you.

Or, if any part of the Email was sent in an email......then it might be in your sent folder.


Unles im not understanding your question?

Customer: replied 9 months ago.
Well I am paying forty two dollars for nothing, no help?
Customer: replied 9 months ago.
I am requesting a refund this is nuts.
Customer: replied 9 months ago.
no answer to this?????
Expert:  Quiksilver07070 replied 9 months ago.

please be patient.

We provide answers to questions.

Wether they are in your favor or not, is really arbitrary.


If you would like to no longer continue.....thats okay.

But you cant UNDELETE something once its might be able to find it elsewhere, but you cant UNdelete.

Customer: replied 9 months ago.
I just found out you are a rip off and I intend to take this further. I want a full refund or I will report this to the Better Business along with other means.
Expert:  bbao replied 9 months ago.

Hi There

Please check below link for the steps to recover your deleted AOL emails, IF the email was deleted in less than 7 days and it is in the Trash folder. Again, conditions apply.

You may also check a YouTube tutorial here:

Good luck!

BTW, if unfortunately you still could not delete your email, you may speak to JustAnswer Customer Services and ask for a full refund.

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