How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My son is trying to access his hotmail email account and we

Customer Question

My son is trying to access his hotmail email account and we keep coming up with technical jargon not pertaining to his account.
JA: How long have you had this issue with your Hotmail account?
Customer: Well he can access it on his phone but not on my computer as he has a training course to complete. Only in the last half hour have we experienced this trouble.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: We have used this computer but not for a while otherwise it has been through his phone. But at this time we need to complete his training on this computer
JA: What troubleshooting have you tried?
Customer: Haven,t really tried trouble shooting as I have typed in and everything but what we want comes up.
JA: Anything else you want the email expert to know before I connect you?
Customer: no not really. I,m not really computer literate but we will try
Submitted: 9 months ago.
Category: Email
Expert:  arsufi2002 replied 9 months ago.


My name is ***** ***** of the expert in Computer Category. I would like to assist you with your issue and would be your active expert..

Customer: replied 9 months ago.
Hi my name is ***** ***** on behalf of my son Vincent.
Expert:  arsufi2002 replied 9 months ago.

Hello Jenny,

Would you please share email id that's having trouble?

Expert:  arsufi2002 replied 9 months ago.

Besides, do you have its password..

Expert:  arsufi2002 replied 9 months ago.

Are you there

Expert:  arsufi2002 replied 9 months ago.

Dear *****ny,

Are you there

Related Email Questions