How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I must change my e-mail address associated with my Internet

Customer Question

I must change my e-mail address associated with my Internet provider or they will start charging me for the use. I actually have my e-mail account with Live Mail. What do I need to do to use g-mail e-mail address?
JA: How long have you had this issue with your Gmail account?
Customer: Just now changing the e-mail address
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: live mail via web browser I believe
JA: What troubleshooting have you tried?
Customer: none yet! gmail says I need to change my IMAP settings...I don't know how to do that
JA: Anything else you want the email expert to know before I connect you?
Customer: don't thing so
Submitted: 9 months ago.
Category: Email
Expert:  Dustin replied 9 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 9 months ago.

My first concern here is if your email provider is going to charge you to continue using your email address, that normally means you are switching or cancelling internet service with that provider, is that the case?

This is important because while its easy for us to setup a gmail, or, or other email address.. You wouldnt receive your old email at the new address.

So first, can you clarify what the situation is with your email provider that way I can truly understand the details of your situation, that way I can provide accurate and thoughtful help. Thank you,

Dustin S