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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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My email addresses are embedding into a single name and that

Customer Question

my email addresses are embedding into a single name and that name is ***** ***** and over again in my email addressess.
JA: Just to clarify, what email service provider are you using?
Customer: Google chrome
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Both, but I am trying to send emails to a large group and I am copying them over from a word document. What I see on the word document is not what is showing up in the email address. When I hover over this person's name, I see that other e-mail addresses are in there.
JA: What troubleshooting have you tried?
Customer: retyping names and they still pop up under that single name.
JA: Anything else you want the email expert to know before I connect you?
Customer: no.
Submitted: 9 months ago.
Category: Email
Expert:  Cody replied 9 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 9 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?