Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

I cant reset my password, ive been trying for about a month

Customer Question
i cant reset my password JA...
i cant reset my password
JA: When did you last reset your username and password?
Customer: ive been trying for about a month now....i only used it for facebook....
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: whats a web brwser??
JA: What troubleshooting have you tried?
Customer: omg....if i knew that i wouldnt need your help lol....i would like to get a new pass word to***@******.***
JA: Anything else you want the email expert to know before I connect you?
Customer: i did go somewhere on this site and asked for help but it only said to enter the last number the techs sent me was###-##-####???
Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
9/29/2016
Email technician: Josh, Computer Enthusiast replied 1 year ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,747
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

What account are you trying to reset your password *****?

Ask Your Own Email Question
Customer reply replied 1 year ago
to hotmail... [email protected]
Customer reply replied 1 year ago
hotmail
Email technician: Josh, Computer Enthusiast replied 1 year ago

That email address is not recognized in the Hotmail system.

Please double check the email address

Ask Your Own Email Question
Customer reply replied 1 year ago
i never used it for anything besides facebook.....i had to have my facebook password ***** and facebook sent it to hotmail...and wouldnt you know it i forgot the password ***** thast as well... now i cant get the password *****
Email technician: Josh, Computer Enthusiast replied 1 year ago

Please double check the email address because it is not registering in the Facebook system either.

Ask Your Own Email Question
Customer reply replied 1 year ago
Customer reply replied 1 year ago
ca
Email technician: Josh, Computer Enthusiast replied 1 year ago

Okay, thank you for clarifying that it is .ca and not .com

Do you have access to the email account st****@hotmail.ca?

Ask Your Own Email Question
Customer reply replied 1 year ago
no...but i have *****@******.***
Email technician: Josh, Computer Enthusiast replied 1 year ago

Unfortunately, you cannot change the recovery email address until you have access to the account again.

The good news is that you can fill out the "Recover your account" form with Hotmail in order to recover it.

Click here: https://account.live.com/ResetPassword.aspx?

Select I forgot my password then Next

Enter your email address:***@******.***

Enter the letters that appear in the box and press Next

Select I don't have any of these and press Next

You are on the recover your account form now -- Please fill out this form. On this form, you can enter an email address that you do have access to so that they can email you.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Ask Your Own Email Question
Customer reply replied 1 year ago
k... i tried that ..but like i said....i never used the email for anything so i didnt have any of the info they needed...they sent a message saying i didnt have enough info
Customer reply replied 1 year ago
i found the password ********@******.***
Email technician: Josh, Computer Enthusiast replied 1 year ago

Great!

I sent a code to that email address -- Please provide me with that code.

Ask Your Own Email Question
Customer reply replied 1 year ago
which one??? stars
Email technician: Josh, Computer Enthusiast replied 1 year ago

Yes, I have sent a code to the stars account.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

How is everything going? I have not heard back from you in 30 minutes. I will need the code in order to reset your password.

Ask Your Own Email Question
Customer reply replied 1 year ago
im trying ...but lol
Customer reply replied 1 year ago
ya so ...it says its the wrong password
Customer reply replied 1 year ago
could you try please?.....august1991
Customer reply replied 1 year ago
ready to give up and just forget about this ...gggrrrr....wish i would have been born in the ninties instead of the sixties lol
Email technician: Josh, Computer Enthusiast replied 1 year ago

Unfortunately, if you cannot sign into your recovery email address then the account cannot be recovered.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Ask Your Own Email Question
Customer reply replied 1 year ago
can you send it to***@******.*** on.ca??
Email technician: Josh, Computer Enthusiast replied 1 year ago

No, the recovery email address cannot be changed until you have access to the account. The reason that it cannot be changed is security purposes because if you could change the recovery email address without access to the account then anybody could reset your account password ***** changing it to an account that they have.

I wish it was possible but unfortunately, we are limited by Hotmail's recovery process and the recovery account on file with Microsoft.

If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.

Ask Your Own Email Question
Customer reply replied 1 year ago
im going to change the password ***** stars
Email technician: Josh, Computer Enthusiast replied 1 year ago

Okay, you will need access to the stars email in order to reset your other account. When you are able to sign into the stars account, I can send a code to it.

Ask Your Own Email Question
Customer reply replied 1 year ago
just waiting for them to send code
Email technician: Josh, Computer Enthusiast replied 1 year ago

Okay, let me know when you are signed into it.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Ask Your Own Email Question
Email technician: Josh, Computer Enthusiast replied 1 year ago

Hi again,

I am just checking back in because I have not heard from you in a while -- If you can rate our session as 3 stars or higher and press Submit so I am credited with helping you and mark the question as helped.

Ask Your Own Email Question
Ask Josh Your Own Question
Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 20,747
20,747 Satisfied Customers
Experience: Email expert with over 5 years experience

Josh is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,973 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I installed gmail yesterday and am not getting any mail at
I installed gmail yesterday and am not getting any mail at all! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I just opened this account two or three days ago; this is
I just opened this account two or three days ago; this is the first time I've … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
465 satisfied customers
When I try to send an email, a message box comes up that
when I try to send an email, a message box comes up that says my certificate expired in November … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Moved to a new home address and internet server 3 days ago.
moved to a new home address and internet server 3 days ago. When I went on e-mail Windows Live errors came up e-mail was not downloaded and I could not send any e-mail. I went to gmail.com and it woul… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I need to reset my password. A few days ago but a viris
a few days ago but a viris screwed it up I put in a new one but it will not work it sends me a code then it wont work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
How do I delete my messages so either party cant see -I t
how do I delete my messages so either party cant see -I t seems you can only delete at your end but the other party stil lhas … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
My phone was stolen on a trip to ecuador and the passwords
Hi, my phone was stolen on a trip to ecuador and the passwords were changed to gmail, facebook, and several other accounts. I have recovered the accounts, changed passwords, kicked all devices off, an… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
Have a new iPad but not able to receive emails. Still able
Have a new iPad but not able to receive emails. Still able to get on my old iPad. Apparently it's been blocked.tried to cancel and start at new account but not able to. … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Forgot password need new one. Don't know.
Anything else you want the Email Expert to know before I connect you?… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
465 satisfied customers
I saw ip address that is trying to login into my email what
hi i saw ip address that is trying to login into my email what i should do to fined out who is it … read more
Moses C
Moses C
Bsc
215 satisfied customers
Brought a phone at Verizon a note phone and I trade in my
brought a phone at Verizon a note phone and I trade in my old phone but I forgot my password ***** Samsung Note old phones at the store … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I need to reset my password. A few days ago but a viris
a few days ago but a viris screwed it up I put in a new one but it will not work it sends me a code then it wont work … read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
How do i set up another gmail account for my wife. Just
just trying to do another account for my wife right now she may already have a old one … read more
ChrisC
ChrisC
PC Technician
Associate Degree
659 satisfied customers
I had user id of for 20years.....now they pulled rug out of
I had user id of***@******.*** for 20years.....now they pulled rug out of that and I an struggling mightally! … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Outlook. Phone and web. None there is another person and
none there is another person and email on my account the gourley one is a cousin not me i would like to remove it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I have 2 Gmail accounts and now I've gotten an email saying
Hi, I have 2 Gmail accounts and now I've gotten an email saying that "my new Gmail account" with the name of one of my accounts with "kwjw" has been activated. This email has several links it wants me… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,212 satisfied customers
I forgot my my yahoo password AND I changed my phone number.
I forgot my my yahoo password ***** I changed my phone number. Is it really true that there is NO way to get back in? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I cannot receive email messages but am able to send. From a
I cannot receive email messages but am able to send … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x