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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to access it.. screen says the page cannot be

Customer Question

I am unable to access it.. screen says the page cannot be reached. Internet service is OK.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Charter
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desk top computer...can access e-mail on ipad but not the desktop.
JA: What troubleshooting have you tried?
Customer: just refreshing the page per instructions
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please which internet browser you are using when trying to access the page?

And what is the exact web address you are using?

Thank you

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