How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I just opened an email purporting to be from APPLE ID

Customer Question

I just opened an email purporting to be from APPLE ID claiming that a charge was made on a device not connected to me and asking me if I made that charge. I did not--and when I went to the next screen I was given instructions to type in my credit card info. I am not comfortable doing this and the 800 number for APPLE is now closed for the business hours. This is***@******.***
Submitted: 1 year ago.
Category: Email
Expert:  Eric Ewing replied 1 year ago.

Hi! I'm Eric, an email expert who's been paired with you through I'm reviewing your question now, and will return w/ an answer soon!

Expert:  Eric Ewing replied 1 year ago.

You were right to be concerned! Apple would not ask you for your credit card information in this manner. I believe that the email you received was the lead-in to a "phishing" scam; that is, a scam designed to part you with personal information or money.

If you did not submit your credit card information, you are safe and nothing more needs to be done in regard to this particular matter.

Did you have any other questions about this that I could answer for you?