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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Did you check with Verizon that your account is active or not?
may i know your zip code
call and remote assistance are premium services . somehow there is an internal server error due to which i would be unable to proceed with any premium service at the moment. however i will be assisting you on this chat page
is the phone# ***** with 5793 accesisble
do you have this phone with you
ok that possibly could be the problem..because on record they have your old phone# ***** area code
let me know what happens when you sign in to your email
are you bale to sign in or get an incorrect password *****
let me know the below
What is the name of your first pet?
no problems i will help you out
do you remember the password ***** your verizon email
give me a moment here let me check
thanks i am checking
thanks for waiting
the old phone# ***** had ending with 5793, is it deactivated or its being used by someone else
do you have any password ***** for a new password
can you tell me the old phone#
i just tried calling that number..it seems to reach a voice mail
so that means its in use
now i have tried doing a reset for you but its not working
the password ***** options are : phone call to old phone#
or new password ***** US mail
however the mail would also go to your old address
i am checking an another alternate
then will let you know
give me some time as discussed over the phone and i will let you know
as discussed please call at(###) ###-####8 am to 11pm est on weekdays or 8am to 5pm est on weekend to get the password *****
once you have the new password ***** me know and i can help you in setting it up on the computer
what happened did you call the verizon number i gave any luck?