Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

I accidentally deleted all of my e-mails. Checked with Apple

Customer Question
I accidentally deleted all of...
I accidentally deleted all of my e-mails. Checked with Apple help and they suggested I contact you. I last backed up on August 9th, 2016. When calling your toll free number, they requested a PIN number which I do not have--nor know how to acquire one. I own an I-pad 2.
Submitted: 1 year ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
9/28/2016
Email technician: bbao, IT Consultant replied 1 year ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 562
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 year ago

Could you please first advise which email provider you were referring to? Gmail, Yahoo or Hotmail etc, also advise where and how you deleted the emails, such as using what email program, e.g. the Mail app on iPad 2?

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 year ago

Are you still there with me?

Ask Your Own Email Question
Customer reply replied 1 year ago
Gmail. Used Mail app. Was in "all mail" and instead of tapping Edit and then individually designating. I tapped on "trash" at the bottom and it took it all. Can you retrieve from I-cloud or not?
Customer reply replied 1 year ago
Above covers it--
Email technician: bbao, IT Consultant replied 1 year ago

Okay. Please disconnect Wi-Fi on your iPad 2 (the device you deleted emails) from the Internet immediately. If you are using the iPad chatting with me, please use another computer instead.

Then visit https://gmail.google.com from a computer and check your emails. Please verify there see if ALL are still there in the Inbox, or moved into the Bin folder, or disappeared at all.

If all seem to be gone, try searching your ALL emails using some specific keywords that can uniquely locate one or more events around a given date. e.g. say your first and only visit to Las Vegas was in June 2011, you booked a hotel and received the booking confirmation in your Gmail mailbox, then you may try searching for the hotel's name and address, luckily you could find the related emails hiding somewhere in other folders (actually labels).

Ask Your Own Email Question
Customer reply replied 1 year ago
I have no computer to pursue as you suggested.
Email technician: bbao, IT Consultant replied 1 year ago

A bit difficult now. What I am trying to do is to stop possible synchronisation between your device and the backend mail server if you did delete all mails using the device. That's why I said, immediately if this just happened.

I do believe you have friends or your library to borrow a computer for a short while, then it may be a great help.

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 year ago

Just one more thought, are you able to visit https://gmail.google.com from any browser on your iPad 2? You may be prompted to use the built-in Mail app to access Gmail, just ignore the messages if any. If you can, please verify there see if ALL email are still there in the Inbox, or moved into the Bin folder, or disappeared at all.

Ask Your Own Email Question
Customer reply replied 1 year ago
I have not replied to your rating as I was giving myself time to compose an answer. I needed more leeway than just applying a certain number of stars. I was very frustrated with this site with its different $$$$ amounts of payment and still don't know what I was charged. I would NEVER apply to this site again. However, that mainly applies to the site and not yourself. I believe you truly attempted to assist me although we weren't successful. I have no qualms with your service--just this website. As stated before, the first amount stated $42. Then it was $5 plus $51. Then it was $5 plus $10 and, of course, the $39 interjected continuously for future service.
Email technician: bbao, IT Consultant replied 1 year ago

> the first amount stated $42.

I have no idea about it. If it was something you paid for the exact same question before but got no satisfied answer, you just call JustAnswer to ask for a refund.

> Then it was $5 plus $51.

$56 is the current rate for this question, the only amount I could know from my side.

> Then it was $5 plus $10 and, of course, the $39 interjected continuously for future service.

I have no idea about it too. You may call the customer service for an explanation. If it was an error or something not reasonable, simply ask for refund.

I am a new expert here, not quite familiar with how a question is charged. I do notice one thing: a question may increase its rate for a few dollars after an expert opts out, looks like a way to attract more attention from experts.

Regarding your email recovery, how is it now? Any feedback regarding my last suggestion please?

Ask Your Own Email Question
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 562
562 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

1,973 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,453 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,299 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

639 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
In recent days a total of 3 of my e-mail messages have been
In recent days a total of 3 of my e-mail messages have been returned to me as being undeliverable. I send many messages to this same family member each day and they are delivered. What is going on tha… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I was saving quite a few Emails and one especially important
I was saving quite a few Emails and one especially important one in my E mail box. I don't know if I pushed a wrong button but they all disappeared and I can't find them anywhere. Do you know what I m… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
When I click on Outlook, it won't open. Literally nothing
When I click on Outlook, it won't open. Literally nothing happens but I'm getting email on my phone … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
I cannot check into my g mail account. they continue to send
I cannot check into my g mail account. they continue to send to an old aol account to which I have no way to check for the code. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
14 satisfied customers
I can't get into Dropbox as they say I have the wrong e-mail
I can't get into Dropbox as they say I have the wrong e-mail address and my old password ***** ***** too. … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
506 satisfied customers
Cant get my emails from my computer to my smsrtphone. Hp
cant get my emails from my computer to my smsrtphone … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
833 satisfied customers
Want to set up my e-mail on new computer. Dell Windows 10
New system needs to be set up. Old computer out of date … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
775 satisfied customers
Some one else is using it and myface book. Well what
well what happened is I was on the net last night and my computer said it would shut downif I didn't ring this number so I did he said over 320000 people were on my computer so he charged me money to fix it silly I know now ant way go to do some shopping on wish type in my details and someone elses name came up … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
I need to talk to Googlle. I have done so and even have case
I need to talk to Googlle. I have done so and even have case # ***** do not remember the number to call them. Please send the Google # that I need . Thank you. Nancy ***** … read more
Kris R
Kris R
IT Manager
Computing
2,256 satisfied customers
I have over 4,000 e mails. I have erased all emails on my
I have over 4,000 e mails . I have erased all emails on my MacBook Air as of last week. How can I erase all emails (except Nov) on my iPad and iPhone? … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
639 satisfied customers
I want to set up an account and it would not allow me to use
I want to set up an account and it would not allow me to use my name. I set up an account with a version of my name that is not preferable. I may have an old account somewhere in the past. Can you che… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,453 satisfied customers
My computer crashed/I nee to have my name what
my computer crashed/I nee to have my name what was/*****@******.*** … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I can't seem to sign into my microsoft account. didn't like
i can't seem to sign into my microsoft account. didn't like my password ***** i changed it. now i get message saying there is an error and i need to talk w you. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I had an account under [email protected] dot com and know that
I had an account under [email protected] dot com and know that my password ***** 101 in it but can't remember the rest. Furthermore, my old primary email which was***@******.*** no longer exists. Is the… read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
I have two homes, one in Phoenix and the other in
I have two homes, one in Phoenix and the other in Minneapolis. My wifi provider is CenturyLink at both locations. I am using a dell Inspiron laptop with Windows 10 operating system. My MS office suite… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
1,973 satisfied customers
A few things. (1) when I compose I no longer see the bold or
a few things. (1) when I compose I no longer see the bold or italics buttons … read more
Moses C
Moses C
Bsc
200 satisfied customers
Yesterday I was in Windows Live Mail and had scrolled down
Yesterday I was in Windows Live Mail and had scrolled down to storage folders and had opened a file and all was working fine. Today when I opened Windows Mail it returned to the same storage folder sc… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I set up a new google account and didn't realize that would
I set up a new google account and didn't realize that would change my gmail address. I need to get my previous gmail address as soon as possible. Thank you. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,207 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x