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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Nothing with my email. My brand new hp laptop is not

Customer Question

Nothing with my email. My brand new hp laptop is not connecting wireless to my hp 3520 printer
JA: Just to clarify, what email service provider are you using?
Customer: i do not know my email is***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser at home its chrome or mozilla fox
JA: What troubleshooting have you tried?
Customer: i went to hp web site on ran the trouble shooter program
JA: Anything else you want the email expert to know before I connect you?
Customer: why is my hp laptop plugged in and its not charging I only have 95% not 100%
Submitted: 1 year ago.
Category: Email
Expert:  Bryan replied 1 year ago.

Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.

Are you using Windows 10 on the laptop?

May I connect remotely to troubleshoot the issue with you now?

Please reply back to me using the Reply box below.