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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I just renewed my Norton subscription for 2 yrs. They said

Customer Question

I just renewed my Norton subscription for 2 yrs. They said they would e-mail me confirmation, but showed an OLD e-mail address,***@******.***. When I tried to update my e-mail, your system would not let me. Now you have caused my e-mail to stop working altogether. They offered to give me a new account, but said my new subscription would have to be paid for again!!! My current e-mail is***@******.***
Submitted: 11 months ago.
Category: Email
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

If you haven't actually spoken to Norton call the number below where you'll be able to explain the situation

and hopefully get this rectified

1(###) ###-####/p>

As for the problem with your email, can you tell me what is going on with that?

Customer: replied 11 months ago.
I kept getting a message that there was something with the server
Customer: replied 11 months ago.
If the phone # were made available on your site, I could have avoided all this hassle
Customer: replied 11 months ago.
I am extremely dissatisfied witrh this service. Please cancel the charge, as advertised.
Expert:  Byron replied 11 months ago.

I'm not with Norton. I googled it.

Try your mail again. The server was down earlier but seems to be working now:

Customer: replied 11 months ago.
thanks for trying.
Expert:  Byron replied 11 months ago.

Are you able to sign in to Wave?