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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I can't remember my password and the phone number I

Customer Question

I can't remember my password ***** the phone number I registered with is different and I don't have a recovery email so how can I change my password. I haven't been able to get or read any of my email for 6 weeks because of this. Can you hrlp me with this?
JA: When did you last reset your username and password?
Customer: to be honest I think 2 months ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On all three. I have a desk top that's a Dell, but my phone and tablet are apple.
JA: What troubleshooting have you tried?
Customer: I've tried almost every thing . Every time I've tired the reply I get wants to send it to an old email or phone number that I don't have anymore.
JA: Anything else you want the email expert to know before I connect you?
Customer: no that's basically it.
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please for which email service this is for?

eg: Yahoo, Gmail, Hotmail?

thank you

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