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Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 17370
Experience:  CISCO certified computer and networking expert
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I don't know my password and I have changed my phone # from

Customer Question

I don't know my password ***** I have changed my phone # from then. I don't know how I can access my account now !!
JA: Have you contacted anyone about your account?
Customer: No
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through the web but I haven't opened this email in years now . But I need it now because I have something on there I need.
JA: What troubleshooting have you tried?
Customer: No
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't no information on the account like the phone number I used when opening it and the security questions.
Submitted: 10 months ago.
Category: Email
Expert:  Pete replied 10 months ago.

Hello,
I am Pete, and I'll be happy to assist with your question today.

Expert:  Pete replied 10 months ago.

What type of account are you trying to recover? (e.g. gmail)

Customer: replied 10 months ago.
A Yahoo account
Customer: replied 10 months ago.
No thank you.Can you just guide me ?
Expert:  Pete replied 10 months ago.

Yes - to recover the Yahoo account, you must complete the online recovery form with as much detail as possible - don't worry if you can't remember everything correctly, just fill it in as best you can and they will review it within 48 hours:

https://login.yahoo.com/account/challenge/username

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You can always reply back at any time if you need any further assistance at all.
Pete.
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Customer: replied 10 months ago.
I have tried that already
Expert:  Pete replied 10 months ago.

Did you get a reply from Yahoo?

Customer: replied 10 months ago.
no nothing has worked I don't know the phone number or the email address recovery.
Expert:  Pete replied 10 months ago.

If you have not accessed the account in years, please note that Yahoo accounts that have had no activity in the past 12 months are often deleted. Abandoned and obsolete accounts are often quickly deleted from the server, making account recovery impossible.

Customer: replied 10 months ago.
I have opened that email 2 weeks ago I just forgot the password
Expert:  Pete replied 10 months ago.

Ok, what did the Yahoo response say?

Customer: replied 10 months ago.
I cant do anything I don't know my accounts password
Expert:  Pete replied 10 months ago.

I understand, however you told me you already tried the recovery process, so what was the response from Yahoo at the end of that process?

Customer: replied 10 months ago.
Since I didn't now any of the information for the recovery process I couldn't do it . I am asking is there any way I can change my phone number for that account ?
Expert:  Pete replied 10 months ago.

No you cannot change it, otherwise anyone could simply change it and access the account - you need to complete the recovery process with as much information as possible so that Yahoo can make a decision on whether you are the rightful owner.

Customer: replied 10 months ago.
Ok. Thank you!
Expert:  Pete replied 10 months ago.

You are welcome! :)

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