Need Help With Email? Ask Your Email Questions Online
Hello, and thank you for using this service.
Sorry to hear you are having trouble. I will help you now.
Are you able to access the account on any other device or computer, or are you completely locked out?
OK. How exactly do you access it on the computer? Do you use a browser such as internet explorer, firefox, or chrome, or do you us a mail client such as Live Mail or Outlook?
I can help you recover the password ***** the computer. The best way for me to do this effectively would be a remote connection to your computer, where I could work to find the password ***** you while you watch and communicate with me. It's also much easier for you. Would you like remote services?
No, it's secure remote assistance. Only I will connect, and when our session is done, I'll no longer have access to your computer.
It appears there was a payment failure for the remote service. There is an additional fee for advanced remote services for issues like this with you trying to recover your password. If you can resolve the payment problem, let me know, and I'll send you another offer for remote. Thank You.