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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My email address is *****************. I cannot get it to

Customer Question

My email address is *****************. I cannot get it to open and the only thing I can pull up is my old address at What has gone wrong - never had this problem before. I am old and not computer savvy - sure could use some help by telephone. My number is ************.
Thanks, jack ******
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

Let me open the issue to an expert who can call you. Thank you,

Expert:  GeekGal replied 1 year ago.

Hi there. My name is***** will give you a call in just a moment. When I call, I will walk you through clicking the link below so that I can connect remotely and work on this while we talk.