Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email

I can't send group emails anymore on outlook. The groups are

Customer Question
not large. Help...
I can't send group emails anymore on outlook. The groups are not large. Help
Submitted: 1 year ago.Category: Email
Ask Your Own Email Question
Answered in 7 minutes by:
9/24/2016
Email technician: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 12,810
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, and thank you for asking your question.

This is an acknowledged bug with Outlook; as a workaround to resolve this issue, while sending an email to a group, please click on the + sign next to the group name on the "to" line of your email. It shows all the contacts in your group and then the email can be sent.

Please keep me posted on the results; I'll be here. Thank you.

Ask Your Own Email Question
Email technician: Bryan, Computer Support Specialist replied 1 year ago

PS: Please do NOT accept any remote assistance offer if it shows up on this page at any time; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; please update me on the results using the Reply box below.

Ask Your Own Email Question
Customer reply replied 1 year ago
I tried your suggestion. It sent the email to the first person on the list but not to the other people.
Customer reply replied 1 year ago
I just tried again and it did seem to send to the other members of the list? I will keep trying? If it doesn't work, can you help me further for the amount I paid?
Email technician: Bryan, Computer Support Specialist replied 1 year ago

Please accept my apologies for the brief delay. Could you please try this one more time, and let me know if it does send the email together to all of the members of the group?

Do keep me posted.

Ask Your Own Email Question
Email technician: Bryan, Computer Support Specialist replied 1 year ago

If you have any further issues with sending group emails, please let me know on this page and I'll be happy to set up a free remote session and troubleshoot this with you further. Otherwise if your issue is resolved now, kindly take a moment to rate my service by clicking on (and submit) one of the five stars at the top of this page - this is the only way that I'll be credited for assisting you today. Thank you :)

Ask Your Own Email Question
Customer reply replied 1 year ago
It sends the mail to some of the people on the list but not all. What now?
Email technician: Bryan, Computer Support Specialist replied 1 year ago

Hmm, I see. Let me open up your question to our other experts now, who might be able to provide further input on this issue. Please do not rate until your issue has been fully resolved; you will be automatically notified by email when another expert picks this up. Thank you.

Ask Your Own Email Question
Email technician: Bruce Wilner,
 replied 1 year ago
Bruce Wilner
Category: Email
Satisfied Customers: 77
Experience: principal at Network Security Labortories Inc.
Verified

Hi. I would be delighted to try to assist you with this matter.

What PRECISE error message are you getting when you try to send messages to one or more groups?

Is the message posted immediately when you compose the e-mail; or when you try to send it; or do you get some blowback afterward, like e-mailed indications of "returned undeliverable" ?

Thank you for your clarification so that we can get to the bottom of this as quickly and painlessly as possible!

Ask Your Own Email Question
Customer reply replied 1 year ago
Error: The message can't be sent right now. Please try again laterWhen I tried Barun's method, it would send but only to some of the listed recipients.
Email technician: Bruce Wilner,
 replied 1 year ago

That's one of the most generic error messages you can get, and it's very frustrating. That is one of MANY reasons NOT to use Outlook, but, well, if you're committed to it, that's that.

Have you first made sure that your connection is O.K.? Is your browser working properly? Have you made any changes AT ALL to the Outlook mail settings?

Have you made any changes--EVEN THE LEAST--to any of the groups, or to any of the individuals that are in the groups? The least error in ONE recipient's address, like a missing dot, can invalidate the whole group. Then, you have to go piecemeal to find out where it is.

My mother once had a group with 100+ people, and "something was wrong." We had to divide it into two groups of fifty, and we found that the second group was the culprit. We then divided THAT group into two groups of 24, and found that the FIRST subgroup was at fault. Etc., etc., until we had few enough addresses that we could eyeball them and say, "Oh, looky that, we forgot the '@' symbol."

I don't mean to give you oodles of work to do, but have you tried this?

Ask Your Own Email Question
Email technician: Bruce Wilner,
 replied 1 year ago

Be patient. Thank you so much for your cooperation and forbearance. I may have you export your address book and attach it to the Messages stream here to make it easier to analyze. Don't fret: we'll get to the bottom of it.

Ask Your Own Email Question
Customer reply replied 1 year ago
Thank you. I will check those things but I don't think thats it. Both my lists were working fine. Ive never seen this message before and Ive been emailing for a long time. Something changed about Outlook and then this started happening. I am not committed to Outlook if there is a better program. It is just what I have had for so long. Can you make a recommendation for me. My MAC is an OS10.6 and the Mac mail program didn't work when I tried to use it years ago; I was told that it was because my email was an msn.com email. Maybe that has changed? What do you recommend?
Email technician: Bruce Wilner,
 replied 1 year ago

Hi again.

Many vendors will try to convince you to stick with a given product just because you have an e-mail address at their domain. You don't HAVE to use Google just because you have a gmail.com address; you don't HAVE to use MSN just because you have an address of theirs.

I'm not so much an expert on MAC at the user level; I'm a system-level guy who works in the UNIX (= Darwin) kernel, but the applications aren't my bag. However, I think you would be happier with a robust product like Thunderbird. Outlook is a bear to administer and, as you can see, its error messages are frustratingly vague. I mean, why couldn't it just tell you something like, "Malformed address in group," "Problem with Internet connection," or some such?

By the way, there are also FREE sites on the Internet that let you get your mail from anywhere. One of my favorites is www.mail2web.com: you can log in to anywhere, from anywhere, and it's easy to use ("Read next message," "Delete message," "compose new message," etc.): you can't go wrong!

Ask Your Own Email Question
Ask Bruce Wilner Your Own Question
Bruce Wilner
Bruce Wilner
Bruce Wilner
Category: Email
Satisfied Customers: 77
77 Satisfied Customers
Experience: principal at Network Security Labortories Inc.

Bruce Wilner is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can't get my email to connect to outlook. I am very
I am very ignorant when it comes to computers, but I think I have tried to connect both ways! … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I want The Post Most at my main email address, which is, but
I want The Post Most at my main email address, which is***@******.***, but it comes only to my subsidiary email,***@******.***. Can this be fixed? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot get my E-mail any longer on my cell phone. It is
I cannot get my E-mail any longer on my cell phone. It is driving me to distraction. Can you help me. My mail stopped on Dec. 24. However at the bottom of the E-mail page it says that it was just upda… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
When I click on any hyperlink in Outlook email I get the
When I click on any hyperlink in Outlook email I get the following message: "This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,421 satisfied customers
I am locked out of my email through Outlook. I still have
I am locked out of my email through Outlook. I still have access through the Google site on my desktop and my cell phone but my files are all on outlook. I changed my password ***** eliminated suspect… read more
Bryan
Bryan
Computer Support Specialist
12,810 satisfied customers
It's just when I get certain emails like from Hose link and
It's just when I get certain emails like from Hose link and I click on shop now it comes up with a message about safety link and I cannot open it … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
People are getting back the emails they are sending me.
People are getting back the emails they are sending me. Hadn't gotten one sence the 10th. Is it full? I deleted about 500 an still won't work. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
566 satisfied customers
How do I get the send icon back on my toolbar. I used to
How do I get the send icon back on my toolbar. I used to have one and could send Emails by clicking on it with my mouse. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
566 satisfied customers
One of my kids deleted my pmbarneveld#gmail.com acc. Itryed
one of my kids deleted my pmbarneveld#gmail.com acc. Itryed but no luck … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
717 satisfied customers
My husband and I are both usiing the same macair, He has an
My husband and I are both usiing the same macair, He has an email account but I would like to add one for me. How do I add a second account for a second person? … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,421 satisfied customers
I bought a new I phone 8 yesterday and can not get email to
I bought a new I phone 8 yesterday and can not get email to work on my computer - I was asked yesterday for a new recovery email address and I entered one and did it again today with my wife's email a… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
When trying to retrieve email, I get a message asking me for
When trying to retrieve email, I get a message asking me for the password ***** p06-imap.mail.me.com. I don't recognize this … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
644 satisfied customers
I'm having trouble after trying to update windows 10, Gmail,
I'm having trouble after trying to update windows 10 … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
191 satisfied customers
I had a gmail account my email was [email protected] gmail.com I
I had a gmail account my email was [email protected] gmail.com I cant get back in it seems to keep trying to set me up with another account it is critical that my previous account be restored thank you! … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
566 satisfied customers
I found it necessary to reinstall gmail ,and it would not
I found it necessary to reinstall gmail ,and it would not allow me to use the original email address which is***@******.***. I had to change it to [email protected] .com. Can you change it back to t… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
952 satisfied customers
My gmail keeps blocking sign-in attemps from my slingshot
my gmail keeps blocking sign-in attemps from my slingshot account and I can't get gmail to access my slingshot inbox … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Yahoo doesn't recognize my password yet won't let me change
Yahoo doesn't recognize my password ***** won't let me change it … read more
Josh
Josh
It Support Specialist
Associate Degree
5,138 satisfied customers
Cannot receive msn email on this new pc. Outlook. This pc is
cannot receive msn email on this new pc. JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: outlook JA: Are there any antivirus o… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x