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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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We can not set up email password, for. We have tried

Customer Question

we can not set up email password, for***@******.***. We have tried everything. I am his wife. phone number for me is(###) ###-####for my husband(###) ###-####
JA: When did you last reset your username and password?
Customer: just have been trying 3 mins ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: lap top
JA: What troubleshooting have you tried?
Customer: by forgot password
JA: Anything else you want the email expert to know before I connect you?
Customer: we just want to reset it and get back using our email
Submitted: 10 months ago.
Category: Email
Expert:  Jess M. replied 10 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

When was the last time you were able to access the Hotmail account?

Can I remotely access your computer so that I can directly check and assist you in recovering the problem Hotmail account while you watch on your screen?
Please let me know by replying to me here so that I can help you further.

Best regards,