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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My L2 G2 phone just went DEAD (acct #841640948) Cell #

Customer Question

my L2 G2 phone just went DEAD (acct #841640948) Cell #(###) ###-####
My Dad just passed & we are having his funeral service tomorrow ~ THIS is the only POC # I have w/funeral home, family, etc. PLEASE help!
Submitted: 1 year ago.
Category: Email
Expert:  Sandy replied 1 year ago.

Hello! My name is Sandy.I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Sandy replied 1 year ago.

Let us have a live discussion via phone. I'm sending you phone support offer. Should you accept it, I will be able to call you.

Customer: replied 1 year ago.
I can ONLY use home phone ~ this constant request for MORE money is BS!
Customer: replied 1 year ago.
my Father JUST died ~ I NEED my phone...have FREE built in tech support under sprint but can't access it on DEAD phone
Expert:  Sandy replied 1 year ago.

I have sent you minimum possible amount supported by our system.

Once you accept, please provide me contact number.

Expert:  Sandy replied 1 year ago.

Please do the following:

Turn off your phone.

Remove the battery.

Push the power button for 30-40 seconds to discharge it completely.

And now connect the battery and power cord and check if turns on or not.

How old is this?

Keep me posted.