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I cant recover my account because i dont have the phone i

Customer Question
use to get a text...
i cant recover my account because i dont have the phone i use to get a text I had to send it in and i cant get to my email so i can get my store credit with wal mart on a gift card they are sending me to get a new phone
JA: Just to clarify, what email service provider are you using for this account?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone or my lap top but i am moving to day and i had my internet turned off so im at my library trying to recover my account it keeps giving me a code that im having sent to my friend and when he recieves it i typ it in and it just has me locked out
JA: What troubleshooting have you tried?
Customer: tryed calling gmail was on hold so long my phone went dead sending it to my friend trryed to change phone number everything
JA: Anything else you want the email expert to know before I connect you?
Customer: yes i have to get a phone today and i cant get my emails i think they locked me out from so many atemps
Submitted: 1 year ago.Category: Email
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Answered in 6 minutes by:
9/23/2016
Email technician: Jason Jones, Computer Technician replied 1 year ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16,871
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

If you call your old phone number, is it active? Have you considered attempting to reset the password ***** sending the code to your old phone number, but first asking the new owner of the number to give it to you when it arrives?

I will be standing by, looking forward to your response.

Thank you,
Jason

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Customer reply replied 1 year ago
I will still have the same number i had to send it in cause the screen was cracked and i paid a for a warranty if anything would happen to it i send it in and they Walmart sends you a gift card for the amount of the phone. I cant get to my emails so i can get the phone
Email technician: Jason Jones, Computer Technician replied 1 year ago

Okay, so you have the number, but you don't have a phone with which you can use the number?

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Customer reply replied 1 year ago
i tryed every way it will let me to try to change my password ***** im not paying 39 dollars i paid 54 at the begingn of this and also it says 7 day free trial
Customer reply replied 1 year ago
i meant i paid 5$
Customer reply replied 1 year ago
hello
Email technician: Jason Jones, Computer Technician replied 1 year ago

It looks like you paid $42. I am not part of the billing department, so I cannot answer that question.

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Email technician: Jason Jones, Computer Technician replied 1 year ago

If your phone number is ***** for the reset, can you just plug your sim card into a different phone and do it that way? Otherwise, you will need to wait for the replacement phone to arrive.

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Customer reply replied 1 year ago
it will not arrive i have to get in my email to get the gift card!
Email technician: Jason Jones, Computer Technician replied 1 year ago

Which account is this? Is it an email account or is it with your Walmart account?

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Customer reply replied 1 year ago
im at the library right now im suppose to be moving to day so i had may home internet turned off this is a night mare
Email technician: Jason Jones, Computer Technician replied 1 year ago

Which account is this? Is it an email account or is it with your Walmart account?

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Customer reply replied 1 year ago
walmart is sending my gift card to my email account which is***@******.***
Email technician: Jason Jones, Computer Technician replied 1 year ago

Okay, so the problem is that you cannot sign into your Actual Gmail account at Gmail.com, correct?

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Customer reply replied 1 year ago
some how my password ***** changed and it wont let me change it yes correct
Customer reply replied 1 year ago
almost like they locked me out cause of to many attempts
Email technician: Jason Jones, Computer Technician replied 1 year ago

If it locked you out, you will need to wait 24 hours before attempting to reset it again.

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Customer reply replied 1 year ago
I have another phone but it wont even let me change the phone #
Email technician: Jason Jones, Computer Technician replied 1 year ago

Did you replace the SIM card in the new phone with the sim card from your old phone?

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Customer reply replied 1 year ago
the library is getting ready to close
Customer reply replied 1 year ago
r u still with me
Customer reply replied 1 year ago
r u going to help me
Email technician: Jason Jones, Computer Technician replied 1 year ago

Yes. I am still here. Please, answer my questions.

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Email technician: Jason Jones, Computer Technician replied 1 year ago

Did you replace the SIM card in the new phone with the sim card from your old phone?

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Customer reply replied 1 year ago
i dont understand
Email technician: Jason Jones, Computer Technician replied 1 year ago

Your old phone has a sim card in it that is attached to your phone number. If you put that sim card into another phone, the other phone will now have your phone number.

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Customer reply replied 1 year ago
all i have is a obama phone that i am using it is just a flip phone
Customer reply replied 1 year ago
your saying put sims card in to any phone
Email technician: Jason Jones, Computer Technician replied 1 year ago

Yes.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
1,883 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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