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Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6227
Experience:  I have 7+ years of experience in fixing emails issues.
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I cannot get facebook to except any passwords I have

Customer Question

I cannot get facebook to except any passwords I have provided. I deactivated my account because I was sure my account had been hacked. How can I be sure it wasn't? Now I can't log in to reactivate my account. Please help me solve these issues.
Submitted: 10 months ago.
Category: Email
Expert:  Sandy replied 10 months ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Sandy replied 10 months ago.

I can help you in one of three different ways:

1) Question and answer session.
2) Secure Remote support($14), which would allow me to take a look at the problem and fix the issue directly while you stay in front of the computer.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website

3).Phone support(live discussion via phone).

    If you wish to choose Secure remote session or Phone support(live discussion via phone), please click Accept this Offer/Get extra help offer sent by me.

    Else, we can continue in the question and answer session, but I will need to ask a number of other questions and try and walk you through some steps.

    Expert:  Sandy replied 10 months ago.

    Once you accept secure remote offer, click the link:

    Scroll down on that page and click "I Agree".

    Download/allow and run this program to start secure remote session.

    Expert:  Sandy replied 10 months ago.

    Have you tried to reset your Facebook account password?

    If not, please try the following:

    Click the link:

    Enter your Email, Phone, Username or Full Name there. Click Search and follow steps to create a new password ***** your Facebook account.

    If you have other queries regarding this, please reply back to me the box given below.

    And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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