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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I see that my Yahoo account may have been compromised in

Customer Question

I see that my Yahoo account may have been compromised in Late 2014 by some illicit Counties' hackers. I WANT to change my Yahoo User Name AND my Password ***** of Security Issues. Cannot Yahoo be trusted anymore? This problem is VERY inconvenient, as I use Yahoo mail as my Primary communications mechanism.
Submitted: 10 months ago.
Category: Email
Expert:  Cody replied 10 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 10 months ago.

what is your email address?

Customer: replied 10 months ago.
Expert:  Cody replied 10 months ago.

what is this phone number? (7**) ***- Enter 2 missing digits at index 4 from end 96

Customer: replied 10 months ago.

72

Expert:  Cody replied 10 months ago.

you get a 8 digit code texted to phone number ending in 7296 ?

Customer: replied 10 months ago.

My cell phone number is(###) ###-####

Expert:  Cody replied 10 months ago.

did you get a 8 digit code texted to you?

Customer: replied 10 months ago.

Yes, I finally found it! Do you want me to give it to you so that I may reset my Password?

Expert:  Cody replied 10 months ago.

yes what is it?

Customer: replied 10 months ago.

MKXZWKWV

Expert:  Cody replied 10 months ago.

thats not correct, is there a number in the text? enter the whole thing

Customer: replied 10 months ago.

There is NO number in the Text! I have given you all that I can see! Now my Cell Phone won't display the Text anymore! Is all this worth $64?? Can't I just use Alternate Email Accounts such as outlook.com or gmail.com?

Expert:  Cody replied 10 months ago.

You can create a new email if you want

Customer: replied 10 months ago.

Can I use my my old Yahoo username i.e. "*****@******.***" and make up a new Password; or, must I make a new Yahoo Account with a new Username and New Password?

Expert:  Cody replied 10 months ago.

we have to reset the password ***** you to use the same address with the code texted to you.

without that you have to create a new account

Customer: replied 10 months ago.

I have given you the code sent by Yahoo-I cannot help it if it contains only letters. My cellphone seems to have misplaced the code anyway; i need Yahoo to send me a new Text Message Code. Is that possible?

Expert:  Cody replied 10 months ago.

its not letting us do a text anymore, do you have access to this account? s***************@******.***

Customer: replied 10 months ago.

My recovery email is "*****@******.***" but I do not know the Password. Can I use "*****@******.***" and make up a different Password?

Expert:  Cody replied 10 months ago.

its saying thats not a registered account, so you can create a new account using***@******.***

Customer: replied 10 months ago.

OK, so what steps do I need to take in order to create a new account using the "*****@******.***"? Please list them for me.

Customer: replied 10 months ago.

I tried the above Link-it told me to enter my personal information-and then told me to expect either a Text Message or a Phone Call. I couldn't get a Text message or a phone call on my phone!

Expert:  Cody replied 10 months ago.

can we do a remote session?

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