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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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Installed Thunderbird and I am being deluged with popups

Customer Question

installed Thunderbird and I am being deluged with popups ...I mean 100 in an hour. What is totally surprising is seeing that when I go directly to my Comcast provider those messages are not there; nor are they on my Windows Live Mail account. What is happening with Thunderbird?
JA: How much experience do you have with this particular machine?
Customer: computer is 18 mths old
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Calling you. Remember, thesehundreds of popups are NOT appearing on my iPhone, ipad, Comcast acct, or my other email provider.
JA: Anything else you want the email expert to know before I connect you?
Customer: that covers it.
Submitted: 11 months ago.
Category: Email
Expert:  Jason Jones replied 11 months ago.

I am the person that will be helping you today.

What types of "popups" are you given?

I will be standing by, looking forward to your response.

Thank you,

Customer: replied 11 months ago.
oops sorry, not willing to pay that much. Thanks anyway.
Expert:  Jason Jones replied 11 months ago.

Okay, how do you wish to continue?

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