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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My thunderbird email is not downloading my messages. now it

Customer Question

My thunderbird email is not downloading my messages. now it is asking for my password ***** I dont remember. Haven't had to use in years.
Submitted: 12 months ago.
Category: Email
Expert:  Sandy replied 12 months ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Sandy replied 12 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Expert:  Sandy replied 12 months ago.

To start secure remote session. once you accept the secure remote support offer, please click the link

http://www.justanswer.com/remotedesktop/join.aspx?Session=2578db5f-b75b-4128-abba-a4996e924b51

Scroll down on that page and click "I Agree".

Download/allow and run this program to start secure remote session.

Expert:  Sandy replied 12 months ago.

You need to reset your password ***** your email account, enter new password ***** Thunderbird settings and then it will start downloading new emails.

Can you tell me about your email service provider? Gmail/yahoo/hotmail or other.

Expert:  Sandy replied 12 months ago.

If you do not like remote support, I will help you in the question and answer session.

Also, if you need phone support, please let me know.