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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My inbox e-mail stopped coming to my cell phone. Verizon, my

Customer Question

my inbox e-mail stopped coming to my cell phone.
JA: Just to clarify, what email service provider are you using?
Customer: Verizon
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my phone ; also my computer
JA: What troubleshooting have you tried?
Customer: I took it in to verizon and they said they cannot fix the problem. It stopped coming to my phone after I had to change my password
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 12 months ago.
Category: Email
Expert:  Viet - Email Tech replied 12 months ago.

Hi,

I'm sorry about the issue. What's the model of your cell phone?

Is your Verizon email account password ***** working at the Verizon.net website?

Have you tried anything on the phone for fixing this issue?

Are you currently able to receive new emails fine on the computer?

Also, do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 12 months ago.
LG
Expert:  Viet - Email Tech replied 12 months ago.

Is your Verizon email account password ***** working at the Verizon.net website?

Does it ask for your new password ***** your LG cell phone?

Please reply at the box below. Thank you,

Customer: replied 12 months ago.
Expert:  Viet - Email Tech replied 12 months ago.

Does it ask for your new password ***** your LG cell phone?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 12 months ago.

Do you use the app icon called Email on the LG phone? Or do you use another app for email?

Please reply at the box below. Thank you,