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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My Lenovo Windows 8.1 laptop was corrupted and I was

Customer Question

My Lenovo Windows 8.1 laptop was corrupted and I was suggested to reset the Lenovo. I was told all data files, pictures, etc would be saved, but all downloaded programs & Apps must be loaded again.
I was able to set-up my email (earthlink.net) and it works but none of my contacts or perhaps 100+ emails we saved do not show up. I assumed these contacts & emails were stored as data files and would show up when Outlook was downloaded.
I have years of critical contacts & emails that I need.
Please help me find and download these items to my Lenovo.
Submitted: 1 year ago.
Category: Email
Expert:  Tim replied 1 year ago.

Hello, I'm Tim and will do my best to help you today.

Expert:  Tim replied 1 year ago.

Hey Tim, can you please provide more details?