How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

My Lenovo Windows 8.1 laptop was corrupted and I was

Customer Question

My Lenovo Windows 8.1 laptop was corrupted and I was suggested to reset the Lenovo. I was told all data files, pictures, etc would be saved, but all downloaded programs & Apps must be loaded again.
I was able to set-up my email ( and it works but none of my contacts or perhaps 100+ emails we saved do not show up. I assumed these contacts & emails were stored as data files and would show up when Outlook was downloaded.
I have years of critical contacts & emails that I need.
Please help me find and download these items to my Lenovo.
Submitted: 1 year ago.
Category: Email
Expert:  Tim replied 1 year ago.

Hello, I'm Tim and will do my best to help you today.

Expert:  Tim replied 1 year ago.

Hey Tim, can you please provide more details?