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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I have tried for many months to shut down a gmail account

Customer Question

I have tried for many months to shut down a gmail account that I didn't sign up for:***@******.***. I have gone through the steps three times now and I found out today that it is appearing on accounts. I almost missed an important meeting today because she couldn't get past the 'Undeliverable message". How do we kill this account and make it disappear?
JA: How long have you had this issue with your Gmail account?
Customer: about a year
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser, tablet, phone in that order.
JA: What troubleshooting have you tried?
Customer: I just went through the prompts and looked at YouTube.
JA: Anything else you want the email expert to know before I connect you?
Customer: I have an address with Urbana University and Incredimail. I want to keep these. Don't want***@******.***
Submitted: 11 months ago.
Category: Email
Expert:  sudipto_dutta replied 11 months ago.

Thanks for posting your question on, a global paid independent support site.My Name is ***** ***** I will be assisting you today. Are you able to login to this account ?