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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I restored my laptop to its original condition when we

Customer Question

I restored my laptop to its original condition when we bought it new. Now I can't get into any of the programs I had on the desktop or toolbar. How can I get back to those?
Submitted: 11 months ago.
Category: Email
Expert:  Jason Fenoglio replied 11 months ago.

Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.

Expert:  Jason Fenoglio replied 11 months ago.

When you factory restore a laptop back to it's original configuration, all of the applications that were installed after the first use will not be there anymore. Which programs are you missing? Do you still have the software and/or licensing for these programs? I can try to help you get these back if I can get a list of what you are missing.

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