How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I am trying to get my micro solf acc. working. I have tried

Customer Question

I am trying to get my micro solf acc. working. I have tried on line several times for several weeks with no luck yet I am following the instructions and now it says that I have tried 3 times so try again in 24 hours. I do not think it will be any better. please help claude
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and browser
JA: What troubleshooting have you tried?
Customer: I have had you go on line on my desk top and I have tried the internet several times for several weeks.
JA: Anything else you want the email expert to know before I connect you?
Customer: When I open windows 10 and go to pictures I get a pop up and Nothing I try will get it to work because it ask me to sign on my account and I cannot do that.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.


I'm sorry about the issue. So you cannot log in and use your computer. Is this a new Windows 10 computer or was it working fine previously?

What's the model of the problematic computer?

Can you please confirm the email address showing on your problematic computer?

Please reply at the box below. Thank you,