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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I somehow lost my pass word and I am not recieving an email

Customer Question

I somehow lost my pass word and I am not recieving an email when I reset it. it all went away during a conversation. My login is Jansstuff
JA: Have you tried having password ***** directions emailed to you?
Customer: Did not get the email on***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web btowser
JA: What troubleshooting have you tried?
Customer: My email works from others. It does not seem to be a problem on my end.
JA: Anything else you want the email expert to know before I connect you?
Customer: no I just want to resume the conversation and get back withPOF
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome.

When was the last time you were able to login?

Would you like me to fix the problem remotely for you?