How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have a yahoo email address & recently when people respond

Customer Question

I have a yahoo email address & recently when people respond to me the email comes up Hotmail and creates an 'undeliverable email' to the sender
JA: How long have you had this issue with your Hotmail account?
Customer: over the past 2-3 weeks randomly.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: don't even know where to start
JA: Anything else you want the email expert to know before I connect you?
Customer: Tried to contact yahoo but no phone # for yahoo support
Submitted: 11 months ago.
Category: Email
Expert:  Quiksilver07070 replied 11 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 11 months ago.

OKay, First of all very sorry to hear your having this issue.

Secondly, the troubling part is that Yahoo does not offer ANY phone or LIVE support for their FREE email accounts.

They have millions upon millions of them, so they just dont support in that fashion.


So, thats where i come in, i would liek to look through the settings, maybe you have some AV or FW blocking or your network is causing the issue.

But to do this, i need to connect to your ocmputer, through a remote session.

If you are ready to do this, let me it will take about 15-30 min to complete.

Related Email Questions