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Hello Gary, and thank you for using this service.
Sorry to hear you are having trouble. I will help you now.
Would you like for me to remotely connect so I can take a look at your outlook and work on the problem while you watch and communicate with me?
OK. I have sent you an offer for remote services. Please accept if you'd like me to connect with you. Thanks.
Can you resend.
Yes, thank you for the reply. Sorry about any confusion. I will send again.
I clicked get extra help 3 times now an nothing happens.
Hmm, I'm not sure. On my side, it says you are declining/rejecting the offer. Note that there is an additional fee for remote services. Are you accepting the offer and the additional fee?
on my side it processes transaction then takes me back here.
what browser are you using?
firefox. I can move to chrome
yes, please go to chrome, and let me know when you are there, and i will resend the offer. thanks.
i have resent the offer. please accept if you can. thank you.
Not getting anywhere with this. Can we try just by answering
I have to step away from my computer for about an hour, so for your convenience, I will opt your question out to the other experts so they can help you now. Another expert will be with you soon. Thanks.
Hi There. Welcome to JustAnswer. My name is***** am happy to assist you in solving your issue.
I am reviewing your question and get back to you in minutes.
Hi There. It looks like an interesting issue. :)
Could you please double check if those emails having problems were (always) from selected senders? Or, were they always in HTML format or always embedded with pictures? Basically, I am trying to figure out some common things or facts for the given emails.
Does it make sense?
They were not HTML but were all forwarded emails
Can you please post some sample screenshots showing how the blank emails look like?