How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have two google email accounts with the same email address

Customer Question

I have two google email accounts with the same email address but one with an idenity. I can't find some messages I've sent out. The passwords are different which makes it really confusing. How do I consolidate them.
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hi Jim,

Do you use both accounts on the same computer?

May I connect with you remotely that way we can troubleshoot the issue directly?


Customer: replied 11 months ago.
Since there is no answer please refund my payment. I have notified PayPal that I am disputing your charge.
Expert:  Martin replied 11 months ago.

Hi Jim, I sent you a reply on September 15th - it is written above your last reply sent earlier today.

A refund is no problem, you can obtain one by calling our billing department on 1(###) ###-####br />
If you'd still like me to help you with your email problem let me know and we can proceed.

Best Regards,