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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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I am not able to get a password to open my yahoo mail, Six

Customer Question

I am not able to get a password ***** open my yahoo mail
JA: How long have you had this issue with your Yahoo account?
Customer: Six days now
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser & phone
JA: What troubleshooting have you tried?
Customer: tried to create a new password ***** receive message ID and password ***** match
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, was told I will receive a temporary password ***** the mail Still have not received it Can you please help I need to get into my e-mails
Submitted: 10 months ago.
Category: Email
Expert:  Dustin replied 10 months ago.

Welcome to, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 10 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, can either your phone or your computer still sign into yahoo? And on your computer, how did you previously access Yahoo, through your browser or through an email app such as OUtlook 2013, Thundrbird, Mac Mail, Windows Mail, etc?

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

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