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Hi! My name is ***** ***** I will be assisting you. Let's get started!
I know that you have recently reset your password ***** tried to but I am going to help you through it.
Do you still have the phone number ending in 13 or the email dress firstname.lastname@example.org?
I have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.