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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I'm trying to reply to e,mails but the only icon available

Customer Question

I'm trying to reply to e,mails but the only icon available is "Send Later' (Goes then to Outbox) Suddenly (after years) the "Send" button has disappeared from my format.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmail on Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I suppose on a browser -- on an Apple i-Mac
JA: What troubleshooting have you tried?
Customer: So far just you. This problem appeared an hour ago.
JA: Anything else you want the email expert to know before I connect you?
Customer: I recently installed Apple El Capitan OS & a new "Magic Mouse" but can't imagine how that would produce this problem w/ Thunderbird. I also use Yahoo Mail w/ Mozilla Firefox & have no Reply problems there.
Submitted: 11 months ago.
Category: Email
Expert:  michelleclive replied 11 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 11 months ago.

please open safari browser and type

login to your gmail and once in the inbox , try to compose a new email and let me know if you see a send or send later button there

Customer: replied 11 months ago.
Can't get beyond the adverts for Apple on Safari browser. No place to type in yr instuction.
Expert:  michelleclive replied 11 months ago.

are you chatting with me on your imac

Expert:  michelleclive replied 11 months ago.

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