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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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My accoun disabled, Gmaill, Phone, My account disabledo, Yes

Customer Question

My accoun disabled
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Gmaill
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: My account disabledo
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes
Submitted: 1 year ago.
Category: Email
Expert:  michelleclive replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 year ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Expert:  michelleclive replied 1 year ago.

When was the last time you were able to login to your gmail without a problem.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Expert:  michelleclive replied 1 year ago.

I see you have requested an additional service for secure remote assistance, but there is a payment failure due to which the remote assistance cannot be initialized.

Are you on a computer or a on a cell phone chatting with me?