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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1835
Experience:  Computer Software Support Specialist for more than 10 years
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I can't seem to Download Photoshop Elements 13. I

Customer Question

I can't seem to Download Photoshop Elements 13. I reinstalled the older Photo Shop Elements 8. No problem. I think it is the card with Redemtion Code in the box. Code is RCW7-751G-H (O with a slash?)33-DR22-53R4-
JA: How much experience do you have with this particular machine?
Customer: continue 5405. I have tried using 0 or O but nothing works.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desk top through a web browser
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Email
Expert:  Josh replied 11 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 months ago.

Have you installed PSE13 previously using that same code?

Customer: replied 11 months ago.
No never been able to. , no.
Expert:  Josh replied 11 months ago.

An O with a slash through it is the number 0

Where did you purchase the product from?

Customer: replied 11 months ago.
forget it you guys suck
Expert:  Josh replied 11 months ago.

I am sorry that you feel that way. I am trying to help you but I have not heard back from you in the last 19 minutes.

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