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I'm sorry about the issue. What's the exact error or message?
Have you tried anything?
Can you please confirm your yahoo email address?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?Please reply at the box below. Thank you,
Thank you. So you currently do not have access to your yahoo email address on both the phone and the computer.
- When you go to the yahoo.com website and go to mail, then sign in your yahoo email address and password, then exactly does it show?
- Do you also recognize another email address starting with the letter P and ending with***@******.***?
Please reply at the box below. Thank you,
OK. No problem. What's your alternate email address? Do you currently have access to your alternate email address?
Please answer this question:
- Do you also recognize another yahoo email address starting with the letter P and ending with***@******.***? If yes, what's the full email address?
Thank you. Please answer the question below:
In order to reset your email, we need to verify that you are the owner of that yahoo email account. We need to verify some information about your yahoo email account first, then we can reset your account.
- Do you also recognize another yahoo email address starting with the letter P and ending with***@******.***? If yes, what's that full email address?
We guarantee our service, so don't worry. Please reply at the box below. Thank you,
Thank you. For verification purpose, an account key has been sent to your alternate email address. Please provide me that account key. Please reply at the box below. Thank you,
Refresh your alternate yahoo email, or go to the yahoo.com website and sign in your alternate yahoo email address and see if you had received a new email message from Yahoo (if needed, check the Spam email folder there also.) Thank you,
Yes, please see our company at
How about with a small about as shown? Thank you,
Yes, and we guarantee our service, so don't worry.
Let me open the issue to another expert who can call you. Thank you,
If your account has been TEMPORARILY locked, your only option is to wait for the lock to expire. That's Yahoo corporate policy, and they will not change it for you.
The good news is that the lock expires after twelve hours.
Supposedly, the password ***** tool MAY succeed in getting around things. Try this link. (Worse comes to worst, you'll have to wait twelve hours.)
All of this assumes that your report that the account is LOCKED is substantively and terminologically accurate.
I hope this helps. Let me know what happened. Thank you for using JustAnswer.com.