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Hi there and welcome
I have checked and it is not blacklisted so this is not causing it
Are you able to send emails to people at this domain?
ok, and if they reply to that actual mail, is it received?
send an email to yourself from here,
Using a from address from one of these people that cannot email you cannot receive from
It will likely go to the spam folder but thats ok, just see if you receive it please
ok, then it is their system, not yours, this confirms it.
Do you know what they use? eg: Exchange server, Lotus Notes, Xmail?
As their email system?
ok, have them check the email queues. look for one with your email address on it and have then delete it so it can recreate when someone sends to you.
See if this resolves it, but the blockage is on their side, it could be a few causes, but an issue with the queue to your domain can be one.
ok, but your best to explain the issue to them and what we did to rule out your side as the cause.
The fact you get them in a bunch at times further indicates its the queues or filters or similar, but they will need to investigate their system and check it.
Possible removing you from the global address list and add again if your in there.
But it all depends on how they have set both the system up and you within the system. You just need to make it clear to them it is within their system as we have now proved
I will mark this question to remain open so if you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know at any time.
And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.
No, these are not blacklisted. But if they were, many people would be having the same issue as you.
All signs do point to an issue with their queues. I cannot see this from here of course, but this is the only logical explanation for the issue.
ok, means that their ip has a poor reputation usually because it's the source of spam.
Have them follow this and tell me the response please