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I am not able to get into my standing email account:

Customer Question
I am not able to...
I am not able to get into my long standing email account:***@******.***.
My cell phone does not accept texts.
Please help. have lost all contacts, resume and photos.
My cell phone # is(###) ###-####
Submitted: 1 year ago.Category: Email
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Answered in 2 minutes by:
9/12/2016
Email technician: Dan, Computer Support Specialist replied 1 year ago
Dan
Dan, Computer Support Specialist
Category: Email
Satisfied Customers: 2,095
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified. Network Administrator.
Verified

Hello and thank you for your question. I look forward to assisting you today. What happens when you try to log in?

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Customer reply replied 1 year ago
It rejects my password.
Customer reply replied 1 year ago
Do not want to spend $39 more dollars.
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay, and did you setup a backup email address so Yahoo could send a temporary password?

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Email technician: Dan, Computer Support Specialist replied 1 year ago

Disregard the Premium Service option please.

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Customer reply replied 1 year ago
I have a new email account:***@******.***
Email technician: Dan, Computer Support Specialist replied 1 year ago

Give me a minute please.

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Customer reply replied 1 year ago
Waiting for a reply from Dan.
Email technician: Dan, Computer Support Specialist replied 1 year ago

Do you have a password ***** the old email account?

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Customer reply replied 1 year ago
777**Lia22
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay.

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Customer reply replied 1 year ago
Praying you can restore my long standing yahoo account.
Email technician: Dan, Computer Support Specialist replied 1 year ago

Is the password ***** the old email account?

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Customer reply replied 1 year ago
Old and new.
Email technician: Dan, Computer Support Specialist replied 1 year ago

And if I understand correctly, you do not have text service on your cell phone?

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Customer reply replied 1 year ago
That's correct.
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay then. The only way you can recover the old account the way it was originally setup, is to temporarily have text service connected to your cell phone. That way, Yahoo can send you a code that will give you access back into your old account. Depending on your cell carrier, this should be a very minimal expense and you can cancel later.

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Customer reply replied 1 year ago
I will call Verizon now but what will happen to our session?
Email technician: Dan, Computer Support Specialist replied 1 year ago

I can wait and you can contact me later when your text service is restored to make sure you can gain access if you like.

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Customer reply replied 1 year ago
Will I have to pay a second time? I am afraid I won't be able to get back to you. I don't even remember the steps I took to get to you! Sorry, I am not very computer savvy. Please advise.
Email technician: Dan, Computer Support Specialist replied 1 year ago

No. Just leave your browser open to this web page like it is now and respond back to me when you can and I will be notified. It may take some time for me to respond so be patient.

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Customer reply replied 1 year ago
OK, I'm on the phone with Verizon now (on hold).
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay.

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Email technician: Dan, Computer Support Specialist replied 1 year ago

Any progress?

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Customer reply replied 1 year ago
Still on hold but Verizon just sent me a text. I had to recall from a different phone and be on hold again. But maybe text feature is working?
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay, let em try from your Yahoo account again.

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Customer reply replied 1 year ago
Confused. Let who try? Can you try?
Email technician: Dan, Computer Support Specialist replied 1 year ago

Yes, I will. If it works, you should receive a text from Yahoo.

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Customer reply replied 1 year ago
Great!! Hope I get text from you!
Email technician: Dan, Computer Support Specialist replied 1 year ago

They should be sending you an account key if working. Let me know if you get it.

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Email technician: Dan, Computer Support Specialist replied 1 year ago

Anything from Yahoo?

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Customer reply replied 1 year ago
They just sent me a text so it's working. They say make sure phone number is *****(###) ###-#### and maybe the text you are sending is too long.
Email technician: Dan, Computer Support Specialist replied 1 year ago

You should see a text from Yahoo with a code number. Do you see that?

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Customer reply replied 1 year ago
I have a basic phone. Please can you call and tell me the code number? Please.
Email technician: Dan, Computer Support Specialist replied 1 year ago

Let me check on something.

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Customer reply replied 1 year ago
Are you still with me Dan?
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay we have tried too many times to access the account so we will have to give it some time and try again later.

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Email technician: Dan, Computer Support Specialist replied 1 year ago

Are you unable to receive text messages on your phone?

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Customer reply replied 1 year ago
Ok, will give it a rest. Can you not just call me with the code or put in yourself for me?
Email technician: Dan, Computer Support Specialist replied 1 year ago

No. The way this works is, when Yahoo receives the request, they send it to you in a text message to your cell phone. That is a fail safe in case you forget your password, so you will actually need to send me the code, if we can ever get it to work?

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Customer reply replied 1 year ago
It seems that text messaging is working. Have to take a break for awhile. Have a headache. Will check back. Thanks, Marjorie
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay. I will try again later and see what happens.

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Email technician: Dan, Computer Support Specialist replied 1 year ago

I sent a help request to support indicating you need to recover information from your old email account. Let me know if hear anything back from Yahoo.

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Customer reply replied 1 year ago
Hey Dan,
Still no text from yahoo. Experiencing complications from Diabetes. Probably from stress. My email really is my lifeline. Need my account restored, I really do. Anything you can do will be appreciated.
-Marjorie-
Customer reply replied 1 year ago
Come in Dan.
Email technician: Dan, Computer Support Specialist replied 1 year ago

I understand, but it is all up to Yahoo now. I won't abandon you and will check back periodically today, but it may take several days for them to respond. In the mean time, be sure you setup a backup email address on your new Yahoo account so you don't have to go through this again. To explain further, all of the free email services like Yahoo, will have you set either a secondary email address or cell phone number they can send you a reset code to in case you lose or forget your current password. Because these services are free, they provide very little in the way of support, so you are really on your own if anything catastrophic happens.

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Customer reply replied 1 year ago
Is yahoo working on my case?
I don't know how to set up back up accounts.
Can you send my code to my new email account, dent.marjorie @yahoo.com?
Also, everyone seems to be able to text me accept you or whoever is supposed to be sending code. Verizon, my sisters all successfully text.
Email technician: Dan, Computer Support Specialist replied 1 year ago

My response will be here on the chat site and not through your email. I sent the request to Yahoo on your behalf, so I am hopeful they will be in touch. I can assist you in setting up a backup account at anytime. I know this is confusing for you and will try to explain any questions you have the best that I can.

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Email technician: Dan, Computer Support Specialist replied 1 year ago

Just checking in to see if you have heard anything back from Yahoo?

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Customer reply replied 1 year ago
No, nothing.
Email technician: Dan, Computer Support Specialist replied 1 year ago

Well I am hopeful they will get back to you. Your old account will remain intact for several months. It is just a matter of gaining access to it.

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Customer reply replied 1 year ago
Are you still trying to help?
Email technician: Dan, Computer Support Specialist replied 1 year ago

Still checking with Yahoo, but I'm not having much luck either?

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Email technician: Dan, Computer Support Specialist replied 1 year ago

Check your cell phone again to see if Yahoo sent you a text with a key code.

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Customer reply replied 1 year ago
I check all the time. Get texts from everybody but yahoo.
Customer reply replied 1 year ago
Text is working. Verizon is my cell phone carrier.(###) ###-####
Email technician: Dan, Computer Support Specialist replied 1 year ago

Okay good. We need to setup a time when we are both on at the same time. When Yahoo sends that access code, you only have a certain amount of time to use it before it expires and will need to start over again. Let's try for this evening if you are available?

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Customer reply replied 1 year ago
Please text me my code. Please.
Email technician: Dan, Computer Support Specialist replied 1 year ago

Yahoo will be sending you a code. Send it to me as soon as you receive it please.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1,883
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Experience: Computer Software Support Specialist for more than 10 years

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