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Hello and thank you for your question. I look forward to assisting you today. What happens when you try to log in?
Okay, and did you setup a backup email address so Yahoo could send a temporary password?
Disregard the Premium Service option please.
Give me a minute please.
Do you have a password ***** the old email account?
Is the password ***** the old email account?
And if I understand correctly, you do not have text service on your cell phone?
Okay then. The only way you can recover the old account the way it was originally setup, is to temporarily have text service connected to your cell phone. That way, Yahoo can send you a code that will give you access back into your old account. Depending on your cell carrier, this should be a very minimal expense and you can cancel later.
I can wait and you can contact me later when your text service is restored to make sure you can gain access if you like.
No. Just leave your browser open to this web page like it is now and respond back to me when you can and I will be notified. It may take some time for me to respond so be patient.
Okay, let em try from your Yahoo account again.
Yes, I will. If it works, you should receive a text from Yahoo.
They should be sending you an account key if working. Let me know if you get it.
Anything from Yahoo?
You should see a text from Yahoo with a code number. Do you see that?
Let me check on something.
Okay we have tried too many times to access the account so we will have to give it some time and try again later.
Are you unable to receive text messages on your phone?
No. The way this works is, when Yahoo receives the request, they send it to you in a text message to your cell phone. That is a fail safe in case you forget your password, so you will actually need to send me the code, if we can ever get it to work?
Okay. I will try again later and see what happens.
I sent a help request to support indicating you need to recover information from your old email account. Let me know if hear anything back from Yahoo.
I understand, but it is all up to Yahoo now. I won't abandon you and will check back periodically today, but it may take several days for them to respond. In the mean time, be sure you setup a backup email address on your new Yahoo account so you don't have to go through this again. To explain further, all of the free email services like Yahoo, will have you set either a secondary email address or cell phone number they can send you a reset code to in case you lose or forget your current password. Because these services are free, they provide very little in the way of support, so you are really on your own if anything catastrophic happens.
My response will be here on the chat site and not through your email. I sent the request to Yahoo on your behalf, so I am hopeful they will be in touch. I can assist you in setting up a backup account at anytime. I know this is confusing for you and will try to explain any questions you have the best that I can.
Just checking in to see if you have heard anything back from Yahoo?
Well I am hopeful they will get back to you. Your old account will remain intact for several months. It is just a matter of gaining access to it.
Still checking with Yahoo, but I'm not having much luck either?
Check your cell phone again to see if Yahoo sent you a text with a key code.
Okay good. We need to setup a time when we are both on at the same time. When Yahoo sends that access code, you only have a certain amount of time to use it before it expires and will need to start over again. Let's try for this evening if you are available?
Yahoo will be sending you a code. Send it to me as soon as you receive it please.