How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Why does it cost money to be able to connect to someone who

Customer Question

why does it cost money to be able to connect to someone who can fix your system.We can not log into outlook. It says certificate error. We have been 3 days and we now know it does not matter if it is internet explorer or google or any other connection.
We need our e-mail to connect with his doctors. It has cost us $250 today and still cannot sign into outlook. I need it fixed now...
Submitted: 10 months ago.
Category: Email
Expert:  Jason Jones replied 10 months ago.

I am the person that will be helping you today.

It cost money to work with us because we do not work for free. When you attempt to use Outlook, are you given any type of error message that may help me understand what the underlying problem is?

I will be standing by, looking forward to your response.

Thank you,

Related Email Questions