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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Three days ago I clicked on a link that I thought was from

Customer Question

Three days ago I clicked on a link that I thought was from my neighbor. The *************. The link led me to a weight loss ad. Ever since then, whenever I try to log into my hotmail account (****************) it won't let me login. Regardless of how many "resets" or new passwords I try to use. Please help, **********************
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message when logging your hotmail email?

Is your phone number able to receive text messages?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Richard replied 1 year ago.

Hi there,

Do you still need assistance with this?

Please let me know.