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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am unable to log into my gmail account. I don't remember

Customer Question

I am unable to log into my gmail account. I don't remember my security questions. My phone number has changed so that is not helpful. Im frustrated. Can you help me?
Submitted: 1 year ago.
Category: Email
Expert:  Bruce Wilner replied 1 year ago.

Google would be able to help you by telephone, but that's an administrative nightmare.

My sincerest recommendation: since you can't remember the first thing about your account, it obviously wasn't terribly important to you, and its loss won't have any major repercussions. Just create a new account, and choose a password ***** some security questions that you can remember.

Customer: replied 1 year ago.
I have been using this account for at least 6 years. This is the first time I have had this major problem getting into my account. Last December I had to change my phone number. Never occurred to me that I needed to update it in Gmail. I wouldn't even know how. I have been applying for new jobs and this is the email they have. This has to be up and running. What really is disappointing is that I cant find a phone number to talk with a live person. I can answer my first security question but the second one is the one I am having trouble with and the fact that they don't have a current phone number for me. Cant even update my account. I should not have to create a new email account.Can you fix it by getting into my device?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Bruce Wilner replied 1 year ago.

Go here and you will get the help you need:

Customer: replied 1 year ago.