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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Im unable to log into my yahoo email it says my email

Customer Question

Im unable to log into my yahoo email it says my email doesn't exist anymore but I have used it since I got my phone a year ago. I put my email address in and enter my password ***** it says my password ***** ***** so I know it isn't so I just say forgot password ***** then it says it doesn't recognize my email. how do I fix it
Submitted: 1 year ago.
Category: Email
Expert:  Bruce Wilner replied 1 year ago.

Unfortunately, if you can't log into your Yahoo email, then you can't use that account to recover your forgotten password. Start from scratch. Tell it you forgot your user ID -- or just move on and create a new account altogether. If you haven't used it in a year, you won't miss the old one.

Customer: replied 1 year ago.
I said I have been using for over a year with the same password ***** email
Customer: replied 1 year ago.
I own a business so I cant start from scratch
Customer: replied 1 year ago.
Im not trying to recover my password ***** seems as if yahoo doesn't recognize my email at all.
Customer: replied 1 year ago.
Are u still there???