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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1823
Experience:  Computer Software Support Specialist for more than 10 years
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Haven't received any since 26aug. i always daily get new

Customer Question

haven't received any since 26aug. i always daily get new email
JA: Just to clarify, what email service provider are you using?
Customer: att.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on email page
JA: What troubleshooting have you tried?
Customer: i've talked to a couople of people, was told i need answer to secret question, Meet favorite per4son, i have nno idea
JA: Anything else you want the email expert to know before I connect you?
Customer: uh, don't think so
Submitted: 10 months ago.
Category: Email
Expert:  Jason Jones replied 10 months ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

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