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Hi there. My name is***** am sorry that you are having this problem .I will do my best to help you. How long has it been since you were able to access this account? Did you access it on your phone, or on your computer? It is possible that the password ***** be stored in the settings on your browser if you used yourweb browser to go to Gmail to view your email.
Would you be willing to allow me to access your computer remotely to work on this for you while you watch?