How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Can not send email with scan document attached. error

Customer Question

can not send email with scan document attached. error message appears.
Submitted: 1 year ago.
Category: Email
Expert:  Cory replied 1 year ago.

Welcome, I am Cory.

I am sorry you are having this issue.

Who is your email provider?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
How much to fix it?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Cory replied 1 year ago.


I have sent the request for remote support please accept it to continue.

Customer: replied 1 year ago.
Are you with Microsoft Windows?
Customer: replied 1 year ago.
Is it $35 plus $29? Is this through Microsoft?
Expert:  Cory replied 1 year ago.

We are not Microsoft, we are Justanswer a paid global support service. We do help customers with Microsoft computer issues.

Customer: replied 1 year ago.
I would like to back out og this. Please credit my cc. This is not what I was expecting.
Expert:  Cory replied 1 year ago.

I am sorry you do not want to continue. I will process a refund to your credit card.

I hope you have a good holiday weekend!


Customer: replied 1 year ago.